Customer Support FAQs

1. What is Teczo all about?

Teczo is a web-based enterprise collaboration platform designed for collaborative work in all of your key business operations, including project tracking, knowledge management, employee time tracking, product development, contact management, general administration, and file sharing.

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2. What's the main advantage of using Teczo?

Teczo empowers your company to foster information flow and enables distributed individuals and teams to work together seamlessly and productively in a secure central environment while dramatically reducing the cost. As we continue to integrate the various solutions into Teczo and innovate on new ways of getting things done, we hope that you find working online not only more collaborative, more rewarding, but also more enjoyable.

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3. What is Software as a Service (saas)?

Software as a Service is a model of software deployment. Using SaaS can alleviate the customer's burden of equipping a device with every conceivable application. It also reduces traditional End User License Agreement (EULA) software maintenance, ongoing operation patches, and patch support complexity in an organization. Built on the multi-tenant architecture with the Software-as-a-service (SaaS) model, Teczo solutions are endowed with multiple brilliant features such as constant upgrade, quick deployment, improved security, unrivaled accessibility and reduced upfront investment.

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4. What is a Teczo module?

A module is a software application. Teczo is comprised of different modules, such as Forum, Time and Attendance, Announcement, Customer Projects, Contact Management, Partner Profile, Product Development Tracking, Technical Support Center, Bug Tracker, Action, etc.

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5. How do I sign up for Teczo?

We encourage you to sign up online, right on the Teczo.com website. The process is completely safe and secure. For detail information, you can contact our sales representatives at sales@teczo.com.

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6. Once I sign up, will my personal or company information be secure?

Yes. Teczo.com is committed to securing the privacy of your information. Our privacy policy is also available on the website, which describes the collection, use and disclosure of your personal and company information.

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7. How do I get upgrades to Teczo?

Because Teczo is a web-based application, any time we add a new feature, you will have access to it immediately without downloading and installing any software or making any system adjustments.

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8. What are the product prices?

Please contact our business solution consultants at sales@teczo.com for details.

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9. Does Teczo support multiple languages?

Yes. Currently, all of our Teczo solutions are available in English, Simplified Chinese and Traditional Chinese.

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10. Can I customize Teczo online business solutions?

Yes, the application can be easily modified by people who acquire only basic programming knowledge. The company can achieve greatest utilization and flexibility by tailor-making the application to fit their unique demands.

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11. Does Teczo offer a free trial?

To enhance the understanding of our enterprise collaboration platform before purchase, you can enjoy a 30-day free trial. Please click here to sign up. After finishing the registration, you can fully experience various functions provided by Teczo.

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12. What is the minimum software requirement to access Teczo?

You are only required to have a standard web browser such as Internet Explorer and an internet connection to access our solutions.

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13. What type of resources does Teczo offer to facilitate the implementation process?

Quick start guides, user manuals and product demos are available in the Resources Center in the website to guide you through our collaboration platform.

Moreover, Teczo platform are designed for non-technical people. You can easily familiarize with the software by the user-friendly interface.

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